支援 · Support

旅管家 TripButler · 最後更新 Last updated: 2026-06-23

支援(繁體中文)

感謝你使用 TripButler!我哋喺度幫你解決問題、回答問題、聆聽你嘅意見。

📧 主要聯絡方法

nelson@tripbutler.com

一般查詢:48 小時內回覆 · 緊急帳戶問題:24 小時內回覆

聯絡方法

📧 電郵

nelson@tripbutler.com

Best for: bugs, account issues, privacy requests, billing questions.

🐛 Bug 報告

bugs@tripbutler.com

Include device, OS version, app version, steps to reproduce.

🔒 私隱 / 資料要求

privacy@tripbutler.com

GDPR / PDPO data access, correction, or deletion requests.

💼 商業合作

nelson@tripbutler.com 主旨: "Partnership"

For integrations, press, partnerships, B2B enquiries.

常見問題

忘記密碼點算?

登入畫面按「忘記密碼」,輸入你嘅註冊電郵,系統會發送重設連結俾你。連結 1 小時內有效。如果 5 分鐘內未收到電郵,請檢查垃圾郵件夾,或者用 support@tripbutler.com 聯絡我哋。

點樣刪除帳戶?

App 入面:Settings → Account → Delete Account。或者 send 電郵去 privacy@tripbutler.com 用你嘅註冊電郵提出要求。我哋會喺 30 日內完成刪除。

匯率幾準?

匯率數據由 Frankfurter API(基於歐洲央行 ECB)提供,每日更新一次。貨幣換算只供預算參考,唔保證交易時嘅準確匯率。實際交易請以銀行或換匯機構嘅實時匯率為準。

可以離線使用嗎?

PWA 同 iOS / Android app 都支援離線瀏覽最近載入過嘅行程。新嘅修改需要連線先可以同步。你可以喺 Settings → Offline Cache 管理已下載嘅資料。

Plan B 係咩?點用?

Plan B 係每個事件嘅後備方案(例如:原本去海灘,如果落雨就去博物館)。建立或編輯事件時可以加 Plan B。當日嘅天氣或突發情況發生時,可以一鍵切換到 Plan B,所有成員會收到通知。

可以邀請非用戶加入行程嗎?

可以。喺「成員」頁面輸入對方電郵,我哋會發送邀請連結。對方點擊連結就可以建立帳戶並加入行程(或者用佢已有嘅帳戶登入)。

服務狀態

✅ 所有系統正常運作

PWA · iOS app · Android app · API · 推送通知 — 全部服務正常。

Support (English)

Thanks for using TripButler! We're here to help with issues, answer questions, and listen to your feedback.

📧 Primary Contact

nelson@tripbutler.com

General enquiries: reply within 48h · Urgent account issues: within 24h

Contact Channels

📧 Email

nelson@tripbutler.com

Best for: bugs, account issues, privacy requests, billing questions.

🐛 Bug Reports

bugs@tripbutler.com

Include device, OS version, app version, steps to reproduce.

🔒 Privacy / Data Requests

privacy@tripbutler.com

GDPR / PDPO data access, correction, or deletion requests.

💼 Business

nelson@tripbutler.com subject: "Partnership"

Integrations, press, partnerships, B2B enquiries.

Frequently Asked Questions

I forgot my password.

On the login screen, tap "Forgot password", enter your registered email, and we'll send a reset link. The link is valid for 1 hour. If you don't receive it within 5 minutes, check your spam folder or contact support@tripbutler.com.

How do I delete my account?

In-app: Settings → Account → Delete Account. Or email privacy@tripbutler.com from your registered address. We complete deletion within 30 days.

How accurate are the exchange rates?

Rates come from the Frankfurter API (sourced from the European Central Bank), updated daily. Currency conversion is for budgeting only and does not guarantee accuracy at the time of transaction. For actual transactions, please refer to your bank or exchange provider's live rates.

Can I use the app offline?

Yes. The PWA and iOS / Android apps cache recently viewed trips for offline browsing. New edits require connectivity to sync. You can manage offline content via Settings → Offline Cache.

What is Plan B? How does it work?

Plan B is a backup plan for each event (e.g., beach → museum if it rains). You can add a Plan B when creating or editing an event. When weather or unexpected events happen, one tap switches to Plan B and notifies all members.

Can I invite non-users to a trip?

Yes. On the Members screen, enter their email and we'll send an invitation link. Clicking the link lets them create an account and join the trip (or sign in with an existing account).

Service Status

✅ All systems operational

PWA · iOS app · Android app · API · Push notifications — all services healthy.

文件版本 Document version: 1.0.0 (2026-06-23)